Refund policy
At Tunic Costumes, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
We accept returns within 14 days of delivery. To be eligible for a return:
- Item must be unused and in original condition
- Item must be in original packaging
- Proof of purchase is required
Costumes used for events, photoshoots, or worn items are not eligible for return.
Refunds
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
If approved:
- Refund will be processed within 5–10 business days
- Refund will be issued to your original payment method
Shipping costs are non-refundable.
Exchanges
We only replace items if they are:
- Defective
- Damaged
- Wrong item received
Non-Returnable Items
Some items cannot be returned:
- Clearance items
- Custom size costumes
- Personalized items
- Used products
Return Shipping
Customers are responsible for return shipping costs unless the mistake was from our side.
Order Cancellation
Orders can be cancelled within 12 hours of purchase. After that production or processing may start.
Contact Us
If you have any questions about returns or refunds, contact us:
Address: 111 Wall St, New York, NY 10005, United States
Email: tuniccostumes@gmail.com
Phone: +1 251-315-4659