Return Policy
Return Policy
At Tunic Costumes, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
We accept returns within 14 days of delivery. To be eligible for a return:
- Item must be unused and in original condition
- Item must be in original packaging
- Proof of purchase is required
Costumes used for events, photoshoots, or worn items are not eligible for return.
Refunds
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
If approved:
- Refund will be processed within 5–10 business days
- Refund will be issued to your original payment method
Shipping costs are non-refundable.
Exchanges
We only replace items if they are defective, damaged, or if a wrong item was received.
Non-Returnable Items
The following items cannot be returned:
- Clearance items
- Custom size costumes
- Personalized items
- Used products
Return Shipping
Customers are responsible for return shipping costs unless the mistake was made on our side.
Order Cancellation
Orders can be cancelled within 12 hours of purchase. After that, production or processing may have already started.
Contact Us
Address: 26 James Street, London, CR4 2DA, United Kingdom Phone: +44 251-315-4659 Email: tuniccostumes@gmail.com